FAQ: Zagster Bike Share
Q: I saw that the National Cycling Center and the City of Winston Salem installed several Zagster bike share stations around town. How can I participate?
A: If you haven’t already, download the Zagster app and join the Winston-Salem, NC bike share. The app will help guide you through the following steps:
- BORROW: Get out your phone and open the Zagster app. Login and then enter the bike number in the “RIDE” screen. Tap the “START RIDE” button to start your ride. The app will show you the “CODE” number for the bike you’ve borrowed.
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UNLOCK: Enter the code into the bike’s lockbox, which is the box with a keypad on the rack of the bike. Press “ENT”, enter the code, then press “ENT” again. Make sure to press each button slowly and firmly.
- The box will flash the “MESSAGE” and “READY” lights once you’ve entered your code correctly. Pull the lockbox lid up and pull out the key inside. Use the key to operate the U-lock that attaches the bike to its station. Close the lockbox before you ride.
- RIDE: Have fun and stay safe! Use the U-lock to keep the bike secure if you make stops along the way. You must always lock the bike to a fixed object if you leave the bike during your ride. The lockbox lid must always be closed unless you are using the key inside. Your lockbox code will continue to work throughout your ride.
- RETURN: When you’re done, lock the bike back to a Zagster station and close the lockbox. Then go to the app and tap “END RIDE”.